Workplace Leadership and Management

Balancing demand (patient needs) with capacity (available appointments, staff, and resources) is the bread and butter for the GP practice.

The interactions that take place—or don’t take place—within a general practice shape its culture, efficiency, and overall success.

Errors in primary care are inevitable, but they don’t have to undermine staff well-being or practice culture. 

One fundamental principle of quality improvement is establishing a set of measures to determine when an improvement has been successful.

The UK’s demographic complexity is evolving and becoming more diverse. Practices must meet increasing demand while ensuring quality care, which is challenging

Conditions such as certain viral infections, mild to moderate psychological distress, and common musculoskeletal issues usually resolve on their own, yet they are still among the most frequent reasons for visiting a primary care clinician. Typically, we will use narrative diagnosis and reassurance, pharmacological treatments, such as medicines or minor surgery, and referrals to tackle

It’s natural for clinicians to crave meaningful interactions in their professional lives. Yet, the reality often falls short.
Think about other service jobs.